← All Guides
日本語 EN 한국어 繁體 简体

Sen no Yado — Self Check-in

Self Check-in Guide

Check-in starts at 16:00. There is no front desk.

Step 1 — By the Day Before

Pre Check-in — by the Day Before

There are two steps: ① register all guests by the day before, ② check in from 16:00 on arrival day. Both are done on the same page.

1

Open the check-in URL from your booking email

You will receive a check-in URL by email / booking-app message.

2

Tap the blue [Pre Check-in] button

Until your arrival day, the blue button says [Pre Check-in].

3

Register every guestincluding children & infants

You're done when "Guest info completed" below the button shows everyone (e.g. 4/4). Guests from overseas need a photo of their passport (Japanese nationals do not need ID).

Check-in page before arrival day, with the blue Pre Check-in button

The page before your arrival day

Register the guest list from this blue [Pre Check-in] button.

Step 2 — From 16:00 on Arrival Day

From 16:00: Check-in

Until 15:59 the button still says [Pre Check-in] At 16:00 on your arrival day, the same button automatically changes to [Check-in]. If it doesn't change, reload the page.
1

Tap the [Check-in] button (16:00 or later)

2

Confirm the guest list is correct

3

Only the main guest takes a selfie photo

No photos needed for the other guests.

4

Complete — the key box PIN code appears

The PIN is provided once your check-in is complete. You can also have it sent to you by email.

Check-in page from 16:00 on arrival day, with the Check-in button

The page from 16:00 on arrival day

Once the button says [Check-in], you can complete the process.

We also send the PIN on your check-in day Please check your email or booking-app messages that day.

Step 3 — At the Door

When You Arrive

Black key box on the front door handle
1

Find the key box

A black key box hangs on the front door handle.

Set the dials to your PIN code
2

Set the dials to your PIN code

Use the 4-digit code shown after online check-in.

Push the OPEN button down
3

Push the "OPEN" button down

If the code is right, the lock releases.

Open the lid and take the key
4

Open the lid toward you and take the key

There is only one key — please be careful not to lose it.

If the key box won't open The key may be stuck inside. Gently shake the box and set the dials again. If it still won't open, message us via your booking app.